FREQUENTLY ASKED QUESTIONS
Artisan Raw Hair
1. What kind of hair is Raw Hair?
The origin of our hair is of Vietnam or other parts of East Asia. If cared for properly, hair may last 3+ years. Raw hair has not been chemically processed. The cuticles are aligned making the hair virtually tangle free. Our hair is single donor, double drawn hair. This means the length is consistent from the top of the wefts to the ends.
2. Can this hair be colored?
Yes, the hair can be colored any color desired. However, to achieve lighter colors such as platinum blonde, it is suggested that it be colored by a professional.
3. How often should I shampoo this hair?
It is recommended that the hair be moisturized daily but shampooed and conditioned as you see fit which is normally once every 1-2 weeks.
4. What color does the hair come?
The hair comes in a natural 1b.
What payments are accepted?
We accept all major forms of credit/debit
How do I cancel my order?
Please contact us to explain your issue. Orders that have already been processed may not be cancelled.
What is Pre-Order?
Pre-Order items may or may not be readily available for pickup at our store or ready to ship and must be ordered OR they require customization before shipping/pick-up that requires a processing time.
What is your return policy?
All Sales are Final. If you have received the wrong order and you have not altered the hair in any way, please contact us within 3 business days at firstname.lastname@example.org. View our full return policy here
Is there a physical address to pick up my order?
Yes. Please wait on your email/text notification to confirm your order is ready for pick-up. Please have your order number and I.D. available.
400 A Cynthia St. Clinton, Ms 39056
Shipping & Processing
How long is processing?
Each item has its own processing time in the collection description.
What are your available shipping options?
We offer 2-5 business day standard shipping that includes tracking. We typically ship via USPS, but we will use FedEx or UPS when needed.
How long is shipping?
Shipping takes between 2-5 business days after it has left our location. We are not responsible for shipping delays once a package has been accepted and scanned by USPS. ORDER PROCESSING AND SHIPPING TIMES MAY BE DELAYED DURING A SALE AND HOLIDAYS.
Shipping and tracking details are automatically sent to the customer via email or text once the order has been shipped.
Do you ship internationally?Yes
Is there a number that I can call about my order?
We correspond through email only. This ensures that we have a record of information. Send us an email and we will get back with you.
I am a Youtuber/ social media beauty influencer and I’d love to collaborate. How do I contact you?
Please email us at email@example.com with the necessary information/request and we will get back to you shortly.