FAQs

FREQUENTLY ASKED QUESTIONS

Artisan Hair 

1. What kind of hair is Raw Hair?

The origin of our raw hair is of Vietnam or other parts of East Asia. If cared for properly, hair may last 3+ years. Raw hair has not been chemically processed. The cuticles are aligned making the hair virtually tangle free. Our hair is single donor, double drawn hair. This means the length is consistent from the top of the wefts to the ends.

We also sell high quality virgin and remy hair. Please read each product's description for all specs on that specific product.

​2. Can this hair be colored?

Yes, the hair can be colored.  However, to achieve lighter colors such as platinum blonde, it is suggested that it be colored by a professional.

​3. How often should I shampoo this hair?

It is recommended that the hair be moisturized daily but shampooed and conditioned as you see fit which is normally once every 1-2 weeks.

​ 4. What color does the hair come?

​The hair comes in a natural black/brown.

Ordering

What payments are accepted? 

We accept all major forms of credit/debit

How do I cancel my order?

Please contact us to explain your issue. Orders that have already been processed may not be cancelled. 

info@artisanhaircompany.com

What is Pre-Order?

Pre-Order items require additional processing time before shipping. It may be an item that we have to order OR we have to style, make, or process before shipping.

What is your return policy?

ALL SALES ARE FINAL. If you have received the wrong order and you have not altered the hair in any way, please contact us within 3 business days at info@artisanhaircompany.com. View our full return policy here

Is there a physical address to pick up my order?

 

At the moment we are not offering pickup options. Your order must be shipped.

 

Shipping & Processing

How long is processing?

Each item has its own processing time in the product description. In-stock items require a 3-5 business day processing time. The shipping time is determined by the method selected at checkout (normally 2-5 business days).

What are your available shipping options?

We offer 2-5 business day standard shipping that includes tracking. We typically ship via USPS, but we will use FedEx or UPS when needed.

How long is shipping?

Shipping takes between 2-5 business days after it has left our location. We are not responsible for shipping delays once a package has been accepted and scanned by USPS. ORDER PROCESSING AND SHIPPING TIMES MAY BE DELAYED DURING A SALE AND HOLIDAYS.

Shipping and tracking details are automatically sent to the customer via email or text once the order has been shipped.

Do you ship internationally?

Yes

Contact

Is there a number that I can call about my order?

We correspond through email only. This ensures that we have a record of information. Send us an email and we will get back with you.

info@artisanhaircompany.com

I am a Youtuber/ social media beauty influencer and I’d love to collaborate. How do I contact you?

Please email us at info@artisanhaircompany.com with the necessary information/request and we will get back to you shortly.

Founder

I was in the womb when it was decided that hair was my destiny. My mom was pregnant with me while in cosmetology school and I was born into an industry that welcomed me with open arms. Over my life I have ventured into many hobbies all having a creative flare including Jewelry making, canvas painting, sewing bonnets--- really anything that lit my fire. Ultimately, the one  thing that I couldn’t shake was hairstyling. It followed me through high school, then college--- and when it was clear enough what God’s plan was for my life, I followed it. Artisan Hair Company was bred from a burning desire to be a creative pioneer in the industry---more than just a hairstylist--- an artisan with a purpose. They say the south is the last to experience everything, but I have spent the last 10 years proving that to be untrue. My goal was to be a pioneer in the virgin hair space by focusing on building my brand locally in Central Mississippi. In 2013, Artisan Hair Company was born.

-Lele

Brand

Artisan Hair Company is a hair extensions brand that was started by Lele the Artisan in 2013 just as the height of virgin hair distribution began. As a hairstylist, she saw the need to provide high quality extensions to her clients. That idea led to launching an online store that now reaches a global audience. With 10 years in the industry, we continue to work with only the best vendors---some of whom we began this journey with. Today, our flagship store/salon in Clinton, MS continues to provide quality products and ship all over the world.

Mission

Our mission is to provide you with high quality, low maintenance hair that exceeds the demands of your high maintenance lifestyle. A busy life doesn’t have to hinder you from looking your best. With our hair, experience always feeling “ready” without the hassle.

What can you expect from our hair?

Expect to receive responsibly sourced hair extensions that lasts for years with proper care. As our own hair requires cleansing, moisture, and modest heat styling--- so will your extensions. There are absolutely no synthetic fibers or fillers in our hair. Color and style the hair however you like.

Sustainability

It is our goal to find creative ways to reduce our carbon footprint. We continue our transition to implementing "sustainable luxury" packaging that will decrease the amount of waste and plastics that harm our planet.