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FAQs

FREQUENTLY ASKED QUESTIONS

Artisan Virgin Hair 

1. What kind of hair is “Artisan Virgin Hair”?

“Artisan Virgin Hair” is our brand name. The type of hair we carry is 100% natural Remy hair of Asian or Indian descent. Each bundle has cuticles still in tact and is full from root to ends.

2. Can this hair be colored?

Yes, the hair can be colored any color desired. However, to achieve lighter colors such as platinum blonde, it is suggested that it be colored in stages to lift to the desired color.

3. How often should I shampoo this hair?

It is recommended that the hair be moisturized daily but shampooed and conditioned as you see fit which is normally once every 1-2 weeks.

4. How long will this hair last?

With proper care, the hair may last for 1-2 years.

 

5. What color does the remy hair come?

The hair comes in a natural 1b-2 dark brown to sandy brown color.  Because the hair has not been previously colored, it is not guaranteed when ordering that the hair will be the EXACT color of your hair.  You may need an additional color service if the color does not work for you or if you want to add color to your extensions.

Wigs

 

1. What kind of hair is used?

We only use premium virgin hair in the making of our units. We currently have 7 textures to choose from

2. How long will this hair last? 

Our hair will last 2 or more years with proper care

3. Can I color and/or bleach the unit?

All of our units may be colored, but  be careful when lifting curly hair to high levels of blonde. The curl pattern may loosen if not done properly

4. How long will my unit last?

The construction of your unit will last as long as it is properly cared for, however, lace pieces are sensitive and will need to be repaired or replaced over time. 

 5. Do you offer full lace units?

Some of our units may have full lace options. Please read the description before placing your oder.

6. How do I measure my head to find the right size cap?

20-22.5"- Small cap

22.6-24" Medium cap

24"+ Large cap

 


Ordering

 

What payments are accepted? 

We accept all major forms of credit/debit

How do I cancel my order?

Please contact us if there is an issue. Orders that have already been processed may not be cancelled.

What is your return policy?

Click to view our return policy

Is there a physical address to pick up my order?

No. All units must be shipped

 

 

Shipping

 

What are your available shipping options?

We offer priority shipping with tracking 

How long is shipping?

Shipping takes between 1-5 business days after it has left our location. We are not responsible for shipping delays once a package has left our location.

Do you ship internationally?

As of right now we do not make international shipments.

Contact

 

Is there a number that I can call about my order?

We correspond through email only. This ensures that we have a record of information. 

I am a Youtuber/ social media beauty influencer and I’d love to collaborate. How do I contact you?

Please fill out our contact form with the necessary information/request and we will get back to your shortly.