Shipping & Processing

Shipping & Processing

How long is processing?

Each item has its own processing time in the product description. Most in-stock items require a 3-5 business day processing time. The shipping time is determined by the method selected at checkout (normally 2-5 business days).

Processing and shipping times WILL BE AFFECTED BY MAJOR SALES & HOLIDAYS and shipping times will be extended.

We do not do rush orders or ship outside of our normal processing time.

You will receive a shipping notification once the item has been processed and in the first stage of delivery. To track your order, follow the link in the notification. Once the order has been scanned in by the postal service, it is out of our hands and on its way to you.

We can not give an exact day that your order will be delivered. Our parameters are set to give time for proper processing.

We ship Monday-Friday during normal business hours. Saturday and Sunday are not business days.

What are your available shipping options?

We offer 2-5 business day priority shipping that includes tracking. A signature is required upon delivery. Please inspect your order before signing. We typically ship via USPS, but we will use FedEx or UPS when needed.

How long is shipping?

Shipping takes between 2-5 business days after it has left our location. We are not responsible for shipping delays once a package has been accepted and scanned by the postal service. ORDER PROCESSING AND SHIPPING TIMES MAY BE DELAYED DURING A SALE AND HOLIDAYS.

Shipping and tracking details are automatically sent to the customer via email or text once the order has been shipped.

* Please check to make sure your shipping address is entered correctly. We are not responsible for delivery errors with incorrect addresses. Once we have scanned your package with the postal service, it is beyond our control and you will need to contact the postal service for a resolution.

Do you ship internationally?

Yes. International shipping options will show at checkout.

Founder

I was in the womb when it was decided that hair was my destiny. My mom was pregnant with me while in cosmetology school and I was born into an industry that welcomed me with open arms. Over my life I have ventured into many hobbies all having a creative flare including Jewelry making, canvas painting, sewing bonnets--- really anything that lit my fire. Ultimately, the one  thing that I couldn’t shake was hairstyling. It followed me through high school, then college--- and when it was clear enough what God’s plan was for my life, I followed it. Artisan Hair Company was bred from a burning desire to be a creative pioneer in the industry---more than just a hairstylist--- an artisan with a purpose. They say the south is the last to experience everything, but I have spent the last 10 years proving that to be untrue. My goal was to be a pioneer in the virgin hair space by focusing on building my brand locally in Central Mississippi. In 2013, Artisan Hair Company was born.

-Lele

Brand

Artisan Hair Company is a hair extensions brand that was started by Lele the Artisan in 2013 just as the height of virgin hair distribution began. As a hairstylist, she saw the need to provide high quality extensions to her clients. That idea led to launching an online store that now reaches a global audience. With 10 years in the industry, we continue to work with only the best vendors---some of whom we began this journey with. Today, our flagship store/salon in Clinton, MS continues to provide quality products and ship all over the world.

Mission

Our mission is to provide you with high quality, low maintenance hair that exceeds the demands of your high maintenance lifestyle. A busy life doesn’t have to hinder you from looking your best. With our hair, experience always feeling “ready” without the hassle.

What can you expect from our hair?

Expect to receive responsibly sourced hair extensions that lasts for years with proper care. As our own hair requires cleansing, moisture, and modest heat styling--- so will your extensions. There are absolutely no synthetic fibers or fillers in our hair. Color and style the hair however you like.

Sustainability

It is our goal to find creative ways to reduce our carbon footprint. We continue our transition to implementing "sustainable luxury" packaging that will decrease the amount of waste and plastics that harm our planet.